Customer Care
Hansler Electric Motors
Unrivalled Customer Care & Support
Hansler electric motors are committed to delivering the highest standards of customer care in the industry. We believe in providing exceptional service and support—before, during, and after the purchase of any of our products. By maintaining these high standards, we ensure that our equipment not only meets but exceeds our customers’ expectations.
Comprehensive After-Sales Support
As part of our commitment, Hansler offers a state-of-the-art repair facility staffed by a highly experienced after-sales service team, available 24 hours a day, 7 days a week.
Our support packages include:
- 24/7 after-sales service
- Extended 3-year warranty (available upon request)
- Direct access to Hansler’s Electrical, Mechanical, and Rewind Engineers for on-site troubleshooting support
- Localised technical support teams to ensure fast and efficient service
- Short lead times on replacement Hansler equipment (IE1, IE2, IE3), including support for obsolete models
- Extensive stock holdings of products and parts such as fans, end shields, rail caps, bearings, and more
- Preventative maintenance and repair programs – We work with our customers to develop structured maintenance plans that minimise downtime and reduce long-term costs